Bergor believes in customer satisfaction. Should you decide to return an item within 30 days of your purchase. You will need authorization from your seller, a return number will be assigned to you.

Customers may choose to return:

  • Any new item in original packaging and condition.
  • Any item received in a defective condition.
  • Any item received in error.

Certain exceptions and exclusions to our returns policy may apply.

Exchanges

Exchanges are handled in the same manner as product returns. To exchange a product, simply bring it to the Bergor store within 30 days of purchase, in its original condition and packaging.You will need authorization from your seller, a return number will be assigned to you.

Certain exceptions and exclusions to our returns policy may apply.

Special Orders

Bergor may not be held responsible for shipping delays of any kind. All delivery dates provided are approximate and in no way constitute a promise of delivery upon said dates. No discount, return, or any other form of compensation will be provided to any client for late deliveries or for deliveries on a date other than the one estimated at the time of order.

Special orders may not be returned or cancelled under any circumstances or refund.

Exceptions

There are some exceptions to our return policy. These include the following:

  • Returns, exchanges, or warranties on an item without your original purchase receipt1 will not be accepted.
  • Defective items are subject to the manufacturer’s warranty and will be repaired or replaced.
  • Electronic parts (home audio and video electronics, personal audio and video electronics, cameras and accessories, communication devices, backup cameras, code readers, Bluetooth devices, car audio products, GPS units, inverters, portable DVDs, remote starters, satellite radios) may only be returned within 14 days. All other rules apply.
  • Electrical parts are not refundable if part has been used or if the package has been opened.
  • Special application (tuning, performance enhancement) vehicle parts.
  • Special orders may not be returned or cancelled.
  • Giveaway items have no warranties.

Exclusions

Some products at Bergor are non-refundable and non-exchangeable. These include the following:

  • Gift cards
  • Application parts that have been installed
  • Oils, grease, and lubricants
  • Chemicals
  • Tinted paint and stain products
  • Electrical test equipment
  • Personal safety products (respiratory protection, ear protection, fall protection, coveralls, first aid kits)
  • Products cut to length or modified
  • Books and shop manuals
  • Clearance or final sale merchandise

Notes

1Email confirmation of your online reservation does not qualify as a receipt or a proof of purchase.

2Less the value of any giveaway items (if not part of the return) or other benefits given at the time of the original purchase.

If you have any questions about Bergor’s return policy, please contact Customer Support.

Thank you for shopping at Bergor!